Vitasave.ca is the online retail store of Vitasave Wellness Inc that allows customers to browse through products and make selections and purchases from Vitasave.ca. Consumers who wish to browse or purchase products from Vitasave.ca agree and are subject to the acceptance of these Terms and Conditions.
Liability and Disclaimer
Our best efforts have been taken to ensure the information on Vitasave.ca is correct, however, Vitasave cannot guarantee the accuracy, authenticity or comprehensiveness of the products displayed on the Site. All products are presented on an "as-is" basis.
To the maximum legal extent, Vitasave.ca (including employees, contractors, directors, shareholders, partners, affiliates and other third parties associated with Vitasave.ca) disclaims all liability and responsibility for damages and losses that may be suffered by you or a third party in regards to the Site, or products sold on Vitasave.ca. This includes, without limitation, damages or losses suffered due to negligence.
Privacy Policy
The privacy and security of your personal information is extremely important to Vitasave.ca. All efforts are taken to keep your information secure. For more information about the privacy and usage of your personal information, please view our Privacy Policy.
Your Personal Information
When you make purchases from our Site, you may checkout as a guest, but at the end of your purchase you will be prompted to create a personal account.
To interact with our Site (ie: review, rate or comment on a product or create a wish list) you must also create a personal account.
When you set up an account with Vitasave.ca, you're required to provide Vitasave with correct personal information. Providing false details or another person's details as your own is not acceptable. Providing false information is considered a violation to our Site's Terms and Conditions.
When your personal information is collected by Vitasave.ca, it will not be disclosed to any third party unrelated to Vitasave.ca, unless required or authorized by law, or if you've personally given consent to such a disclosure. Otherwise, Vitasave commits to its Privacy Policy.
Orders, Payments and Credit Card Information
When collected for the purpose of payment for merchandise at Vitasave.ca, your credit card information is stored securely using a PCI DSS compliant solution. Your credit card will be charged upon entering information for your purchase (such as billing, shipping and credit card information), not when the item is shipped.
The credit card information stored in your account will not be visible to Vitasave Customer Service Representatives. Providing your credit card information to Vitasave.ca as payment for the product(s) states that you agree to your purchase of the selected product(s).
You may not pay, or attempt to pay for the products on our Site with a fraudulent credit card or false information.
In some cases, we may not be able to verify international or foreign credit cards, and Vitasave.ca reserves the right to decline, cancel or refund orders placed with international cards without notice.
Account Security
You are required to provide a password upon creating a personal account with Vitasave.ca. You acknowledge that it is your responsibility to maintain the security of your password.
Your password allows you authorized access and use of our Site, pertaining to these Terms & Conditions. This means that you are responsible for any products purchased with your personal account information. It is your responsibility to notify Vitasave immediately if you believe someone has access to your password and personal account.
Site Engagement
You may post comments and reviews on our Site, and interact with our Site content, such as blog posts. All content posted by you must not be defamatory, threatening, obscene or illegal. It must not infringe on intellectual property rights or invade the privacy of our Site. The content must not be objectionable to third parties, and is not permitted to consist of, or contain software or malware viruses, or "spam" which refers to mass emailing and commercial solicitation. Vitasave.ca reserves the right to remove such content at any time, without notice.
The content posted by you (unless otherwise indicated) becomes nonexclusive, royalty-free property of Vitasave.ca. Vitasave reserves the right to reproduce, use, modify, adapt, publish, display and distribute such content on its Site, social media channels and any alternative marketing materials that Vitasave.ca may create.
Taxes and Merchandise Pricing
The prices displayed on Vitasave.ca are listed in Canadian dollars. The GST, PST or HST that applies to your province will be shown and applied at checkout, and do not include the cost of delivery.
Delivery charges will be added on top of the cost of merchandise and applicable taxes. Government sales tax and provincial sales tax are subject to change without notification to users of the Vitasave.ca website.
All prices are subject to change. The prices displayed on our Site are only valid online at the time they are displayed.
Guaranteed Low Prices
Vitasave.ca is committed to providing health and wellness merchandise at the best possible value. For this reason, we'll happily match the regular prices of our online retailer competitors in Canada. In order for a product to qualify for price matching, the product found on Vitasave.ca must be the exact same product in size, style, color, flavour and SKU as the lower priced product found on a competitor's site.
To request a price adjustment, we ask that you contact our Customer Care team so we may confirm the lower price. Price Matching only applies to standard retail pricing and may not be combined with promotion/discount codes or other special offers.
All Canadian orders over $99.00 before tax are eligible for free shipping.
Errors
Vitasave may correct errors which appear on the Site, or refuse any orders that have been received in association with such errors. In addition, Vitasave.ca reserves the right to reject or cancel orders placed at any time.
Vitasave.ca's right to refuse or cancel orders at any time will be in effect whether or not the order has been charged to your credit card or confirmed. In the event that your credit card has been charged for your order, and your order is cancelled by Vitasave.ca, Vitasave will immediately issue a credit to your card in the full amount of the charge.
Order Confirmation and Acceptance
You authorize that all information you provide to Vitasave.ca at the time of placing an order for all merchandise for sale on our Site, and in relation to an order made using our Site, is genuine and correct.
Receiving a receipt of your order with confirmation from Vitasave does not indicate the acceptance of your order, and it does not confirm our offer to sell. Vitasave.ca reserves the right to decline or accept your order at any time, even after the receipt of your order. All orders placed must be pre-approved with an acceptable payment method of Vitasave.ca. Vitasave may require additional information or verification before any order is accepted.
We reserve the right to refuse any order without offering reason. If we cancel an order, we will make appropriate attempts to contact you using the details you've provided us. All received payments will be refunded using the method of payment received.
Communication
We will communicate with you about your order and the purchased product via phone or email. Account holders are asked to provide a valid email address to Vitasave for this reason.
On occasion, Vitasave may also send you marketing materials, such as Newsletters, promotions or other special offers on our Site. If you do not wish to receive any additional material from us, you may unsubscribe from our mailing list at any time by editing your account settings, or by clicking on the "unsubscribe" button at the bottom of our emails.
Product Availability
At times, our best-selling brands can experience a higher than usual inventory turnover. Our best efforts are taken to reduce the occurrence of an item becoming unavailable, however, we cannot guarantee that an item will not become unavailable after it has been purchased by a customer at the time you have placed an order for the same item. In this event, Vitasave reserves the right to cancel and refund the order, unless an appropriate replacement can be provided and agreed to by the customer.
Cancellations
If you wish to cancel your entire order, or parts of your order and it has not yet been fulfilled by Vitasave.ca, you will not be charged for the items that have been cancelled, and you will not be subject to a cancellation fee. If you wish to cancel the order at the time it has already been fulfilled, we are unable to provide a cancellation and you will be required to initiate a return upon receiving the order instead.
Vitasave.ca also reserves the right to cancel your order if you've provided fraudulent credit card information, or an unauthorized credit card, if your method of payment is declined, if you've provided false personal information or if the product you've ordered is no longer available. Vitasave.ca agrees to notify you upon the cancellation of your order.
Termination of Use, Consequence of Termination and Suspension of Use
If you violate the terms and conditions of Vitasave.ca, we reserve the right to terminate or suspend the use of your account at anytime without notice. In the event that your account is terminated or suspended, you will be unable to access Vitasave.ca.
If you are terminated or suspended while awaiting the delivery of your order, Vitasave reserves the right to cancel your order. Upon cancellation, a refund may be issued to the credit card or payment method used during the purchase of the order.
Delivery of Order
Vitasave.ca delivers to Canada and The U.S. typically within 3-15 working days. Upon delivery, the courier may request a signature.
If you're not present at the shipping address provided by you when the courier attempts to deliver your order, your merchandise may be left at the front door of the address provided if the driver deems it to be safe. Your order may otherwise be left at the nearest courier depot for pick up. The courier will notify you of the whereabouts of your order with a slip on your door or in your mailbox. In the event that you are unreachable for the delivery of your product, your order will be returned to Vitasave. To receive your order, our Customer Service Team will attempt to make contact and execute an alternative delivery.
If you have additional questions about our returns or shipping policies, please visit our "Returns" and "Shipping" policy pages on Vitasave.ca, or get in touch with a Customer Care Representative by dialing 1-888-958-5405.
Returns
You may request a return within 30 days of your delivery date. To qualify for a refund, items must be unused and in resalable condition, and must be returned in their original packaging and condition.
Please note that original shipping costs are non-refundable and will be deducted from your refund. Vitasave is not responsible for the cost of shipping your order to you, as this fee has already been paid to the carrier at the time of fulfillment.
If you changed your mind or made an error when ordering, you are responsible for arranging and paying for return shipping to our warehouse. Return shipping costs will not be covered or reimbursed by Vitasave. A 15% restocking fee will also be deducted from your refund.
If a package is returned to us due to reasons outside of Vitasave's control (e.g., incorrect address, unclaimed parcel), we will refund the order minus the original shipping fee and a 15% restocking fee. Please double-check your shipping address before placing your order.
For international returns, return labels are not provided. You will need to arrange return shipping to our warehouse. The refund may differ due to postage, customs, handling, or currency conversion fees.
The following items are final sale and not eligible for return: perishable goods (e.g., refrigerated probiotics), personal care or cosmetic products, intimate or sanitary items, gift cards, and clearance or promotional items marked as final sale.
Only purchases made directly from vitasave.ca are eligible for return. Returns over $200 may require additional verification. Vitasave reserves the right to limit or deny return requests that show abuse or fraudulent activity.
In-Store Returns for Online Purchases
If you prefer to return an online purchase at one of our physical store locations to avoid shipping costs, you are welcome to do so. The store will forward the returned product to our warehouse, where it will be inspected and processed in accordance with the return and refund terms outlined in this policy. Refunds will only be issued once the product has been received, verified, and approved by our warehouse team.
Exchanges
If we send you an item, or items, as an exchange and do not receive your returned item within 30 days from the time the exchange order was placed, you will be charged for the cost of both items. To find out more about our exchange and/or delivery policy, please visit our "Shipping" or "Returns" policy pages, or call a Customer Care Representative at 1-888-958-5405.
Defective Merchandise, Immediate Refund Policy
If you discover an error in your order, receive a damaged item, or find that a product is missing, we may require your cooperation in providing information and photographic evidence to support your claim. This may include photos of the shipping box, packaging materials, and the affected products, including visible expiry dates and lot numbers. Your assistance is greatly appreciated and helps us process your claim efficiently.
If an entire parcel is missing, please note that this is outside of our control; however, we may initiate a claim with the shipping carrier on your behalf to help resolve the issue promptly. Initial shipping fees are non-refundable. For further assistance, please contact our Customer Care Team at support@vitasave.ca or 1-888-958-5405, Monday–Friday, 7 AM – 3 PM EST (excluding holidays).
Refunds
Refunds are issued to the original payment method. Please allow 7–10 business days for the credit to appear on your statement. Refunds are processed once products are returned and verified at our warehouse. Original shipping costs are non-refundable.
Loss of Goods
The risk of loss of goods applies to you upon our delivery of the product to our selected courier.
Third Party Links
Vitasave.ca may have links to third party websites on the Internet. This means that those websites are not run by Vitasave.ca. You agree that we are not responsible for the operation of, or content displayed on or through any third party website.
Promotions and Special Offers
Vitasave.ca occasionally uses discount codes for special promotions and offers. All discount codes are in Canadian Dollars and may require a minimum order purchase, prior to GST, PST or HST. Discounts and promotional material are subject to validity dates as stated. If no validity date is stated, the coupon is valid as long as the promotion is posted on Vitasave.ca.
Under no circumstance is a coupon or discount code eligible for cash redemption. The discount codes provided by Vitasave are only available for a one-time use per customer, or per household, and may only be limited to specific brands or products.
You can redeem your discount code or coupon by entering the code provided during the checkout process on Vitasave.ca, and clicking "apply". Codes cannot be combined with any other promotional offer or discount.
Once you've submitted your email address on the promotional pages on Vitasave.ca, you agree to opt-in to our company newsletter with additional promotions, updates or relevant information. Please review our Privacy Policy for more information.
Initiating an Exchange or Return With Discounted / Promotional Merchandise
Discount codes or promotional offers used for orders containing multiple items are applied to each item in the order. This means that if you wish to return only part of the order, you will be unable to re-apply the full discount code to the remaining items in your order. Rather, your refund will include the appropriate, proportioned amount of the discount as decided by the value of the item being exchanged or returned.
Disputing The Use of Our Site
In the event that a dispute shall occur arising out of your use of our Site, or the merchandise purchased on it, the dispute will be subject to the courts pertaining that jurisdiction. Please note this contract is governed by the laws of British Columbia, Canada.
Security
Upon the registration of your personal details on our Site to create an account or place an order, a secure server is used to protect the security of the information provided. Secure Sockets Layer (SSL) encrypts the information you send through Vitasave.ca. Vitasave cannot warrant the efficiency or strength of the SSL encryption and accepts no responsibility for any event that may occur from unauthorized access of the information you provide.
Copyright
All text, graphics, software, material, information and marketing material, such as advertisements on Vitasave.ca are subject to Copyright © of Vitasave.ca, its partners, suppliers and/or licensors, unless otherwise indicated.
The content on Vitasave.ca is protected under the Canadian and international copyright and trademark laws. Under no circumstance are you to copy, distribute or modify the content on Vitasave.ca unless you've received authorization in writing by Vitasave.ca.
The material on Vitasave.ca is unable to be embedded or framed on another website without our written consent. The content on Vitasave.ca is only to be used for the purpose of shopping on our Site, or while placing an order on our Site. The content or material on our Site is to be used for no other purpose.
Modifications to Terms and Conditions
Vitasave reserves the right to modify these Terms and Conditions of service without giving notice to you. The Terms and Conditions for any existing order will be honoured by Vitasave. Please check our Site periodically for updates or modifications to our Terms and Conditions.
Contact
For all questions, concerns and comments, please contact our Customer Care Team for assistance.