Frequently Asked Questions

Order

Call the Vitasave Head Office toll-free at 1-888-958-5405 anytime Monday - Friday 9am – 3pm PST. Our Customer Experience Team will be more than happy to help you place your order over the phone.

We work hard to get you your products as quickly as possible! We have a 3 business day processing time which means your order will be shipped and delivered within 7 business days! Live in BC or Ontario? You can expect your order to be delivered within 5 business days.

Once your order has shipped you’ll receive an email with your Canada Post tracking number. You can also check on the status of your order by logging into your account and viewing the ‘My Orders’ section, found on the right hand side of the page.

Here at Vitasave, we use Canada Post Expedited Shipping to ensure you receive your order within 1–5 business days from when it leaves our warehouse. Our shipping department will ensure all orders are packaged securely, including bubble wrap for fragile items and cooler packs for refrigerated items so that your products arrive just as effective as the day they ship!

Here at Vitasave, we pride ourselves on our Lowest Price guarantee! We happily match the price of any Canadian retailer who has a lower standard retail price, before you buy or within 30 days of purchase. Just email us and our Customer Care team will be able to help you out.

We consistently offer up to 60% off traditional retail prices, however, we always have extra sales and discounts running throughout the year. Sign up for our Newsletter so that you never miss out on deals! We also send out exclusive coupons and promotions, giving you even greater savings on our already low prices.

Additionally, you also have the option to Subscribe & Save for a standing extra 10% off on subscription products, 20% off on Vitasave brand products. Subscribe & Save is not compoundable with other discounts.

Subscribe & Save Program

Set up regularly scheduled deliveries and save an extra 10% on each selected product with Subscribe & Save, 20% on Vitasave brand products. Get your go-to supplements delivered to your door even more easily.

- Get started by selecting "Subscribe & Save" on any of the thousands of eligible products then continue to checkout normally along with any other items you wish to purchase.

- Select the quantity and schedule that works for you, from every 30 days, 60 days, 90 days or 180 days.

- Skip your deliveries or cancel your subscriptions at any time by visiting “Manage Subscriptions” in your account.

- Check your email for reminders on upcoming deliveries

We aim to provide you with the best products, the best service, and the best price. If you've found your items at a lower price than ours, we would be happy to match them, depending on the following conditions; We cannot price match clearance items, sale prices, coupon codes, percentage off, or other temporary sale prices. We are also unable to combine price matching with our promotional discounts. For Canadian orders, it needs to be matched with Canadian websites. Contact our customer service department to obtain your price match.

Subscription

Yes, log in to your account and go to “Manage Subscriptions” to cancel your subscription or skip an upcoming delivery before your order is shipped. If your item has already left our warehouse, contact our Customer Service team so we can help you with the return process.

Yes, log in to your account and go to “Manage Subscriptions” to modify your existing subscriptions. Choose from every 30 days, 60 days, 90 days or 180 days.

Product

We get it, sometimes you order something and it isn’t what you hoped it would be. At Vitasave that is OK! We have a great return policy.

We accept returns of unused and unopened items for any reason within 30 days of the purchase date for a full refund. If the product has been opened or used, a store credit will be issued if returned within 30 days of the purchase date. Returns past the 30-day period will not be accepted and are considered final sale.

To initiate a return, please log into your account and access/click on the order that you wish to return. Select the "Request Returns" button in the top right corner of your order profile. Select the eligible item(s) you wish to return, and provide a descriptive reason as to why you're requesting the refund. Only fulfilled items can be returned. A Customer Service Representative will review your return application and you will be promptly notified by email of their decision. Once return request is approved by our Customer Service Representative, a return label will be issued to the customer and it is up to their discretion to return the item(s).

Items such as perishables, cosmetics, intimate or sanitary goods, personal care items, gift cards and clearance items are final sale and are not eligible for return.
*For returns outside of Canada, we do not provide return labels. The cost of return shipping is covered by the customer.

If you're not a registered customer; contact us at vitasave@vitasave.ca or toll-free at 1-888-958-5405 and we can arrange for a return and recommend a more appropriate product to help you achieve your health goals. We will accept returns for any reason within 30 days of purchase.

Locations

Yes! We have two store locations on in North Vancouver and one in downtown Vancouver. Our North Vancouver store is located at 115 West 16th Street and our downtown store is located at 551 Robson St.

Customer support

Call us toll-free, Monday - Friday 9am-3pm PST at 1-888-958-5405

Send a message

Email us at vitasave@vitasave.ca