Refund policy

🌿 Vitasave Return Policy

At Vitasave, your satisfaction is at the heart of everything we do. If something's not right with your order, we’re here to help make it right—quickly, fairly, and with care.


✅ Eligibility for Returns

You may request a return within 30 days of your delivery date.

To qualify for a refund:

  • Items must be unused and in resalable condition.
  • Items must be returned in their original packaging and condition


📦 Return Shipping & Restocking Fees

If you changed your mind or made an error when ordering, you’ll be responsible for:

  • Return shipping costs
  • A 15% restocking fee


📬 Return-to-Sender & Shipping Issues

If a package is returned to us due to reasons outside of Vitasave's control (e.g., incorrect address, unclaimed parcel), we’ll refund the order minus:

  • The original shipping fee
  • A 15% restocking fee

Please double-check your shipping address before placing your order.


🌍 International Returns & Refunds

We're happy to serve customers worldwide! For international returns:

  • Return labels are not provided
  • You'll need to arrange return shipping to our warehouse
  • The refund may differ due to postage, customs, handling, or currency conversion fees


🚫 Non-Returnable Items

The following items are final sale and not eligible for return:

  • Perishable goods (e.g., refrigerated probiotics)
  • Personal care or cosmetic products
  • Intimate or sanitary items
  • Gift cards
  • Clearance or promotional items marked as “final sale”


🔁 Subscription Orders & Accidental Enrollments

If you're subscribed to our Subscribe & Save program, recurring orders will be processed automatically.

📝 Tip: You can manage or cancel your subscription any time via your Vitasave account under the “Subscribe & Save” section.


🔄 How to Initiate a Return

  1. Log into your Vitasave account at vitasave.ca
  2. Go to your Order History
  3. Click “Return” next to the item(s) you’d like to send back
  4. Complete the return form with your reason for return
  5. Our Customer Care Team will follow up with next steps


💳 Refunds

  • Refunds are issued to the original payment method
  • Please allow 7–10 business days for the credit to appear on your statement
    Note: refund will be processed once product is returned and verified at our warehouse.
  • Original shipping costs are non-refundable


📌 Important Notes

  • Only purchases made directly from vitasave.ca are eligible for return
  • Returns over $200 may require additional verification
  • Vitasave reserves the right to limit or deny return requests that show abuse or fraudulent activity


❓ Questions? We’re Here to Help!

📧 Email: support@vitasave.ca
📞 Phone: 1-888-958-5405

Monday–Friday, 7 AM – 3 PM EST (excluding holidays)

If we miss your call, please leave a message or submit a request via our Contact Us form for the fastest response.