Refund policy

You may request a return within 30 days of the delivery date. To qualify for a refund, items must be unopened and unused. Opened items are eligible for return only if you experienced an adverse reaction or if the product was defective or damaged upon receipt.

If you are returning an item because you changed your mind or ordered incorrectly, you will be responsible for covering the return shipping costs. If the return is due to a defective product or an adverse reaction, Vitasave will provide a prepaid return label at no cost to you.

Returns with a total value over $200 are subject to a 15% restocking fee, which will be deducted from your refund.

Some items are final sale and cannot be returned. These include perishable goods such as probiotics requiring refrigeration, personal care and cosmetic products, intimate or sanitary goods, gift cards, and clearance or promotional items marked as final sale.

To initiate a return, log into your Vitasave account at vitasave.ca and navigate to your Order History. Find the order containing the item you wish to return and click the "Return" button next to the eligible item(s). Follow the on-screen instructions to submit your return request, providing a detailed reason for the return. A Customer Care Representative will review your request and notify you by email regarding the decision.

If your return is approved, you will receive detailed instructions on how to return your product. If your return is due to a defective product or an adverse reaction, a prepaid return label will be provided. For change-of-mind returns, you will be responsible for arranging and covering the cost of return shipping.

Refunds are processed back to your original method of payment after the returned item has been received and inspected. Please allow up to 7–10 business days for the refund to appear on your account. Shipping fees paid at the time of the original order are non-refundable.

Only products purchased directly from vitasave.ca are eligible for return. Orders with a total return value over $200 may require additional verification and approval. Vitasave reserves the right, at its sole discretion, to refuse any return that does not comply with the terms outlined in this policy, including cases of misuse, abuse of the return process, or other circumstances deemed appropriate.

If you have any questions about your return or refund, we are here to assist you. Please visit our Contact Us page to manage your return or find additional support options.

You can also reach us by email at support@vitasave.ca or by phone at 1-888-958-5405. If we are unable to answer your call immediately, please leave a message or use the Contact Us form for the fastest response.